Privacy Policy

CANINE COAST PRIVACY POLICY

Effective Date: 10/08/2025

1. Introduction: Canine Coast (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the Personal Information Protection Act (British Columbia) (“PIPA”) and the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”). By using our website www.caninecoast.ca or providing us with your personal information, you consent to the practices described in this Policy.

2. Information We Collect: We collect personal information that you voluntarily provide to us when you: - Make a purchase through our website; - Create an account or subscribe to our newsletter; - Contact us via email or website forms; or - Participate in promotions or surveys. The information we collect may include: - Name, billing address, and shipping address; - Email address and phone number; - Payment details (processed securely by Stripe — we do not store full credit card information); - Order and purchase history; - Communications or feedback sent to us. We may also collect limited, non-personal technical data such as browser type, device information, or IP address for site functionality and security purposes.

3. How We Use Personal Information: We use your personal information to: - Process and fulfill your orders; - Communicate order updates and respond to inquiries; - Manage payments and prevent fraudulent activity; - Send newsletters or promotional messages (if you have opted in); - Improve our products, website, and customer experience; - Comply with applicable legal and tax requirements. We will only use your personal information for the purposes identified above or for purposes reasonably related to those purposes, unless you consent otherwise or as required by law.

4. Consent: By providing personal information to Canine Coast, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time by contacting us (see Section 11). Please note that withdrawing consent may affect our ability to provide products or services to you.

5. Disclosure of Information: We do not sell, rent, or trade personal information. We may share your personal information only with third parties who assist us in business operations, such as: - Payment processors (e.g., Stripe); - Shipping carriers (e.g., Canada Post, UPS, or other couriers); - IT service providers who host or maintain our website. These third parties are provided with only the information necessary to perform their functions and are required to maintain the confidentiality and security of your data in accordance with applicable laws. We may also disclose personal information if required by law, such as in response to a lawful request from a government authority or to comply with a court order.

6. Data Retention: We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., accounting, tax, or warranty purposes). When personal information is no longer needed, it is securely deleted or anonymized.

7. Data Security: We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we use secure servers and encryption where appropriate, no method of transmission or storage is completely secure. You acknowledge and accept this risk when using our website.

8. International Data Transfers: As we operate internationally, your personal information may be processed or stored in jurisdictions outside of British Columbia and Canada. In such cases, the information may be subject to the laws of those jurisdictions, including access by courts or regulatory authorities. We ensure that any international transfers comply with applicable privacy laws and maintain appropriate safeguards.

9. Access and Correction: Rights Under PIPA and PIPEDA, you have the right to: - Request access to your personal information; - Request correction of any inaccuracies; and - Withdraw consent for further use of your personal information. To exercise these rights, contact us at caninecoast.ca@gmail.com. We may require verification of your identity before fulfilling such requests.

10. Use of Cookies and Tracking Technologies: We may use cookies or similar technologies to improve website functionality, remember your preferences, and measure performance. You can modify your browser settings to refuse cookies, but this may limit certain website features. We currently do not use third-party analytics tools such as Google Analytics or Meta Pixel. If we begin using such tools in the future, this Policy will be updated to reflect that change.

11. Contact and Complaints: If you have any questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

Privacy Officer — Canine Coast Email: caninecoast.ca@gmail.com

Location: Terrace, British Columbia, Canada

Website: www.caninecoast.ca

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) at https://www.oipc.bc.ca.

12. Updates to this Policy: We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The date at the top of this page indicates the latest revision. Continued use of our website after any update constitutes acceptance of the revised Policy.